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We answer most messages within one business day. If your show is tonight and you need urgent help, mention URGENT in your message and we’ll jump on it first.
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Refund policy details live at buzzhive.info/refunds. Selling tickets and have a different question? Promoter support.
What to expect
A real reply in one business day.
Every message goes to the BuzzHive support inbox, and a person on our team writes back. Here is how it works and how to get the fastest answer.
ConfirmationAs soon as you send, we email you a confirmation with your ticket number.
Reply timeMost messages get a reply within one business day.
Show tonight?Put URGENT in your message, or reply to the confirmation email, and we’ll prioritize it.
What to includeYour order or ticket code if you have one (it starts with TIX-), the event name, and what you were trying to do.
RefundsRead the refund policy first. Pick “Refund request” as your topic.
Answers you can get right now
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